We’re committed to making sure your privacy is protected.

We ensure that by committing to the following:

This website is owned and run by TFBP Ltd (trading as Mountain View Bike Park), company number 10761828. When we ask you to provide personal information when using our website, you can be assured it will only be in accordance with this privacy policy under the obligations of the Data Protection Act 1988 and the General Data Protection Regulation which comes into force in 2018. This privacy policy explains what information Mountain View Bike Park collects about you and how it will be used. When you access and use our website you agree to be legally bound by all our terms and conditions as well this privacy policy.

We may need to change this policy from time to time. You should check this page from time to time to make sure you’re happy with any changes.

What information do we collect about you, and why?

We will only ever use your data when there is a legal basis for doing so. The most common uses of your personal data by us are:

In order to perform a contract between you and us such as e-mailing you your e-tickets and/or details of a purchase you have made such as online Ride tickets/vouchers/Booking Coaching sessions

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override these interests

Where we need to comply with a legal or regulatory obligation such as in our recruitment process

When you have given us consent to process your personal data in order to send marketing info to you

When you have supplied us with information through questionnaires, surveys, e-mails, online transmissions and other means (both online and off-line).

This may include the following information;
Name and job title, contact information including postal and/or email address, telephone number, Date of birth etc, Credit card or other payment card details

Third-party information

We may also collect third party information such as the name of a gift recipient for whom you have purchased a gift. We will assume that you have the necessary permission to provide these details.

Storing of personal data

We promise to store the information we hold on you in secure third party systems or in accordance with the suitable physical, electronic and managerial procedures we have put in place to safeguard and secure the information we collect through our website and through other contact with our organisation. In many instances we will delete this information once it has been processed but we will not keep it for longer than five years unless you continue to remain subscribed to our databases.

Financial security

We’re committed to ensuring your financial security when buying tickets and/or products on our website.

We use a third-party online payment and booking system SQUARE who is PCI compliant. The customer data of ours they hold is hosted on servers in the EU and subject to the General Data Protection Regulations.

Any personal and financial information you enter when purchasing our online tickets and/or products takes place on SQUARES secure and tamper-proof SSL.

We use the following PCI compliant online payment gateways to accept payments on our website;

SQUARE, Google pay, Apple pay

Marketing

We provide the opportunity for visitors to our website to sign up to receive marketing communication from us through our email newsletters. We will never require you to opt out of receiving information from us. You can easily unsubscribe from our email newsletter by clicking the link at the bottom of our newsletters or by contacting us at info@mountainviewbikepark.co.uk. Your information is either captured by and stored in Mailchimp or uploaded to Mailchimp by us with our permission. We’re able to easily update or delete your information within Mailchimp. Feel free to view Mailchimp’s privacy policy and terms.

We occasionally run competitions on our website to win tickets, products or experiences and as part of this, we will ask permission to hold your data until a winner has been selected. We will also ask permission to publish your name on social media and or our website as the winner as social proof.

We may contact you to request a review of an experience/product you’ve purchased. We will provide a link to a review form on our website where you can tick to say whether you give permission for your name, location and a picture you’ve uploaded to be captured, stored and included on our website.

Any information collected on forms on our website is transferred securely through our tamper-proof SSL via email communication to a direct individual who is responsible for the safe processing and deleting of that data once it has been processed.

Cookies

This website uses cookies in order to improve your experience. The information these cookies store will be kept private and not sold to any third parties.

Details on the cookies we use on our site can be found on our cookies page.

You can choose not to accept cookies by changing the settings in your internet browser.

Google Analytics

We use Google Analytics to collect data about traffic to the Mountain View Bike Park website via Google advertising cookies. Non personally identifiable information is stored indefinitely for historical reasons to improve the overall user experience. As well as data collected through a standard Google Analytics implementation we also use Google Display Network Impression Reporting and DoubleClick Platform integrations.

If you wish to opt out of Google Analytics tracking please visit and install the Google Analytics Opt-out Browser Add-on.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we don’t have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website you are on.

Your rights

Under GDPR you have the right to request details of the personal information we hold about you at any time. Such requests will be provided to you in an accessible format, typically within 1 month of the request being received, and will be free of charge. However, if your request is particularly complex we may require longer to process your request and a charge may be incurred, but we will always notify and keep you updated on this. We may also need to request specific information from you such as forms of identification. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

The following are all the other rights that you have under GDPR:

Request correction of your personal data

Request erasure of your personal data

Object to processing or request restriction of processing of your personal data

Request transfer of your personal data

Right to withdraw consent.
To exercise any of these rights or for further information with regards to data protection, please contact us:

Contacting us

Mountain View Bike Park

Heol Pen-y-Bryn

Caerphilly Mountain

Rhondda Cynon Taf

CF83 1NG

Telephone: 02920 371321

Email: info@mountainviewbikepark.co.uk